Refund and Cancellation Policy

Last Updated: February 14, 2026

At Zezo Technologies, we want to ensure you have a transparent experience with our Zerra app. Since our services involve digital subscriptions and third-party streaming facilitation, the following terms govern our refund and cancellation procedures.

1. Subscription Cancellation

You have the right to cancel your Zerra subscription at any time.

• Google Play Store Subscriptions: If you subscribed through the Google Play Store, you must manage and cancel your subscription directly through your Google Account settings (Play Store > Profile Icon > Payments & Subscriptions > Subscriptions).
• Stripe / Direct Payments: If you subscribed directly via our website or a Stripe-powered checkout, you can cancel your plan through the "My Account" section within the App or by contacting support@zerra.fun.
• Effect of Cancellation: Upon cancellation, your subscription will remain active until the end of the current billing cycle. You will not be charged again, and you will lose access to premium features once the cycle expires.

2. Refund Policy

As Zerra provides digital content and services that are consumed immediately upon access, our refund policy is as follows:

A. Google Play Store Purchases

Refunds for purchases made via the Google Play Store are governed by Google’s own refund policies.

• In most cases, Google provides a 48-hour window for refund requests.
• To request a refund from Google, visit Google Play Refund Support.

B. Direct Payments (Stripe)

For payments made directly to Zezo Technologies via Stripe:

• Digital Content Rule: Generally, subscription fees are non-refundable once the service has been accessed or used.
• Technical Failures: If a technical error on our part prevents you from accessing the Service for a significant period (exceeding 72 hours), you may be eligible for a partial or full refund.
• Duplicate Billing: If you were accidentally charged twice for the same period, please notify us immediately for a full refund of the duplicate charge.

3. No Refunds for Partial Use

We do not provide refunds or credits for any partial subscription periods or for any content that has been unviewed or features that have been unused.

4. How to Request a Refund

If you believe you are eligible for a refund under the "Direct Payments" criteria above, please follow these steps:

1. Email: Send an email to billing@zerra.fun.
2. Details: Include your Account Email, Transaction ID, Date of Purchase, and the Reason for the refund request.
3. Processing: We will review your request and notify you of the approval or rejection within 5–7 business days. Approved refunds will be credited back to your original payment method.

5. Contact Information

For any billing-related queries, please contact our financial team at:

• Company: Zezo Technologies
• Billing Support: billing@zerra.fun
• Working Hours: Monday – Friday, 09:00 AM to 06:00 PM (IST)